Last updated: June 28, 2026
Hesa World Agency (“we,” “us,” or “our”) operates hesa-store.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.
Information We Collect
Information you provide to us:
- Name, email address, shipping and billing address
- Phone number (for order updates and delivery)
- Payment information (processed securely through our payment provider — we do not store your full card details)
- Order history and communication with our support team
Information collected automatically:
- IP address, browser type, and device information
- Pages visited, time spent on the Site, and referring website
- Cookies and similar tracking technologies (see Cookie Policy below)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order, including shipping confirmations and tracking updates
- Respond to customer service inquiries
- Improve our Site, products, and customer experience
- Send promotional emails (only if you’ve opted in — you can unsubscribe at any time)
- Detect and prevent fraud
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Shipping carriers, to deliver your order
- Payment processors (such as Paystack), to securely process payments
- Service providers who help us operate our Site (such as email and analytics tools)
- Law enforcement or regulators, if required by law
Cookies
We use cookies to keep your cart contents saved, remember your preferences, and understand how visitors use our Site. You can disable cookies in your browser settings, though some features of the Site may not work properly without them.
Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal information during transmission. While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at support@hesa-store.com.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy, contact us at: support@hesa-store.com